Dormy Inn Matsumoto

We stayed here for a night as we were about to take the Alpine Route. It was an ideal place to get ready. A good location--walking distance from the Castle and the Kusama exhibit. A fabulous onsen as well made it perfect. And they had a really great breakfast with both Japanese and American choices.

The Onsen is an amazing experience.

Staff were very hospitable. Their service was beyond my expectations. We stayed for 2 nights only. Hotel is 5 to 7 minute walk from Matsumoto Station. Instructions given by the concierge were very clear. We added breakfast for 2 days and our parents were very happy. On our last night, we just bought some bento meals from Family Mart and consumed the foods at the hotel. The staff allowed us to eat at the breakfast venue so that it would be easier for us to get free cups of water and coffee. The onsen experience was also outstanding. It was our parents' first time to experience natural hot spring in Japan. Last but the best thing that I want to commend is when we lost our son's pair of rubbershoes and the staff was able to find it in the hotel. They volunteered to send it to our friend's location in Tokyo free of charge. We are really grateful for their excellent service.

I had a queen room single use with breakfast. The room was spacious, bed was comfortable and pj's and slippers were provide along with amenities (toothbrush, razor, swabs, green tea). The rooftop public bath had indoor and outdoor waters. Popsicles were provided in the afternoon and a probiotic drink in the morning for my post-bath consumption. Location is great - less than 5 mins from train station (can see hotel sign in the distance from the station) and about 10 min walk to Matsumoto Castle. Good selection available at breakfast. Staff are welcoming and helpful. I had my luggage forwarded to the hotel and it was in my room when I arrived, along with small sweet treat in the fridge.